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‎03-26-2023 08:10 AM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B2AV)
Operating System: Microsoft Windows 10 (64-bit)

My pavilion gaming 15-ec2124AX with Ryzen 7 5800H processor has a random restart issue. I have inspected that it shows many WHEA error logs that say bus/interconnect error. I have limited the CPU count from 16 to 14 from the windows system config, solving the problem. Is there anything I can do without disabling the CPU core? Also, I have the latest BIOS and other drivers installed.

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3 REPLIES 3

‎03-29-2023 03:49 AM

HP Recommended

Hi @_shanto_,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing random restart issues with your HP Pavilion 15.6 Inch Gaming Laptop PC 15-Ec2000 (2P6B2AV).

 

You may need to follow the steps from this document to resolve this issue.(Click on the word document to open the web page).

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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‎03-30-2023 03:15 PM

HP Recommended

Thanks for your response. I have already completed all of these steps, but nothing changed. I have also tried ubuntu, nothing is solved, still facing random restarts.

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‎04-01-2023 10:43 AM

HP Recommended

Hi @_shanto_,


This could be a hardware issue with the unit and may need repair. 

 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

 

Hope this helps.
Take care and have a good day.

Rainbow23 - HP Support.
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