portable white light flash...

[bylou]

I , MY PORTABLE  GET:  2 LONG FLASH  WHITE light when a start....black screen....a try to push the star button 15 secondes but nothing change   I know is not nee but I like to use to watch movies on vacation....someone can help me ??? Thanks

[Elohi_NR · Accepted solution]

Hi @bylou,

 Welcome to the HP Support Community. 

I'd like to help!

Let's try a few steps and see how it goes.

POWER DRAIN:

Please disconnect all the devices and cables connected to your computer including the power cable and then press and hold the power button for about 20 seconds and connect the power cable back again and try to power on the computer.

CBR:

Press windows key and then followed by the key "B" this time and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+B for 3-4 seconds more.

CMOS RESET:

Press windows key and then followed by the key "V" and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+V for 3-4 seconds, you may not receive a response from the computer, Please let me know what happens.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @bylou,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!