• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here's how to use the Instant Pair with the Cloud III S and Pulsefire Haste Pro or Pulsefire Saga Pro, Click here to check it out!
HP Recommended

@Sadiq290, Thanks for the detailed update — that really helps paint a clearer picture of what’s going on.

Based on what you shared:

 

The battery and adapter passed diagnostics,

The laptop gets hot fast,

The charger tip heats up noticeably, and

The issue happens regardless of charge level or charger used.

This does sound like a deep-seated hardware issue, possibly with the charging circuit or motherboard power regulation components. When the system detects abnormal heat or power inconsistencies, it might force a sleep/shutdown to protect itself — that’s likely why it lasts just a minute or two on AC before shutting off.

Here’s what you can try next:

 

Hardware Reset (again, just to be thorough)

Shut down, unplug, and hold the power button for 15–30 seconds.

Boot without the charger first. Once fully up, plug in and see if it triggers the issue.

 

Temperature Monitoring

Install something like HWMonitor or CoreTemp and check if the CPU/GPU temps spike sharply right after plugging in the charger.

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

HP Recommended

Thye laptop is still shutting down within a minute or 2 after I did the force shutting down, I used omen gaming hub to check for the temp rise here is the result 

Sadiq290_0-1749149725148.png

the CPU went to that temp (102°) within a minute, and it keeps rising as I'm typing this right now

HP Recommended

@Sadiq290, Welcome to the HP Support Community! 

 

We're here to help you tackle that power issue! Don't worry, we've got your back! 

 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Regards, 

ZOEY7886
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.