• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-18-2022 05:19 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8U8AV)
Operating System: Microsoft Windows 11

I bought on amazon this gaming pc that I need for work. at the first boot appears first the blue screen, then a series of writings in dos on a black background "ACPI BIOS ERROR (bug)", then an HP logo with "Boot Menu" (FreeDOS) and HP documents. Then I read two options "Load FreeDOS including HIMEM XMS-memory driver" and "Load FreeDOS whithout drivers". then the screen remains black with the DOS command line. The problem is that Amazon has replaced the PC and the newcomer has the identical flaw.

It seems that there are no service centers in Italy for the solution of the problem under warranty! but only "out of warranty"!?! That is, for a fee. It is not possible to have an answer by contacting the hp support site. I am forced to write in this community, in English... I'm afraid it will be my first and last experience with HP if these are the difficulties for an Italian customer.

Category:
1 REPLY 1

‎07-18-2022 07:34 AM

HP Recommended

hi

it is curious to have exactly the same problem after replacement
If the computer has been replaced, I would advise you to see Amazon in order to reimburse it, and to find another model!
Otherwise, you must contact the hp after-sales service under warranty in your country.

https://support.hp.com/it-it/contact

you will need to log in with your Hp credentials and register the computer if not done yet

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.