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AmrMohamed07
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Message 1 of 2
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problem with 15cx0056wm Gtx 1050ti GPU

HP Recommended
pavilion 15cx0056wm
Microsoft Windows 10 (64-bit)

hi
my laptop is hp pavilion 15cx0056wm
intel 8300h + gtx 1050ti
it's working very well tell one week ago maybe
start stopping external screen lagging in the games + youtube + stopping HDMI sound
two days ago its starts getting very bad now can't even connect my screen just connect it and everything is lagging and freezing I can't watch youtube on my HDMI slot because of its working by NVidia graphics
I try to solve this problem in many ways and all of them fell
first I tried to upgrade windows and graphics drivers result is nothing
second I tried to recovered system from hp recovery result is nothing
third I tried to download the latest win 10 copy from Microsoft I install it and allow windows to download and install al the driver by itself result is nothing
fourth I install win 10 again and close hold the automatic update and install drivers from hp support result is nothing
fifth I tried to disable intel HD 630 from device manager nothing happened the same problems and also gtx 1050ti performance is 0%
when I tried to disabled gtx 1050ti the laptop is balance and working stable but I can't play any games or use HDMI slot
please is hardware problem or software?
anybody have a solution for me

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@AmrMohamed07

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

If the test passes, continue with these steps: 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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