promblemtic keys not working like number, and @ symboles and tabs keys, keyboard issues

[fransuva]

promblemtic keys not working like number, and @ symboles and tabs keys, keyboard issues, remaning keys are wowrking fine, i will try all the methods, but don't work my keyboard

[VikramTheGreat]

Hi @fransuva,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

Test the keyboard

Use HP PC Hardware Diagnostics to complete a functional test of the keyboard and identify any problems with the hardware.

Note:

Bluetooth devices are not currently supported.

Download the latest version of HP PC Hardware Diagnostics.

In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

Click Component Tests > Input Devices > Keyboard Test.

Click Run once to begin the test.

The test ends when you complete the tasks or 3 minutes elapse.

For more information about using HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for hardware failures.

For more help, request you to try the steps shared below: Click Here

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[VikramTheGreat]

Hi @fransuva,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

[fransuva]

[VikramTheGreat]

Hi @fransuva,

Thank you for letting me know, please request you to try the steps shared and run a complete test for keyboard and all the components, and let me know the result

Extensive Test - 

1. Hold the power button for at least five seconds to turn off the computer. 
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key. 
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. 
4. Click Extensive Test.
    

 I hope this helps.
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[fransuva]

I was tested as per your guide, and I will provide my result screenshots.

[VikramTheGreat]

Hi @fransuva,

Welcome to the HP support community.
 

Please help us with your HP unit serial number or the product number in a private message to check on the warranty and for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support