"Newer version of the software is already installed" error on installing HP Support Assistant

[bitanbasak]

So my HP Support assistant was opening but just displaying a white window without anything. So, I uninstalled it by right clicking on it in the Windows 10 start menu and clicking on Uninstall and following the procedure. But now after uninstall is complete I can't re-install it again as I keep getting the error "Newer version of the software is already installed". If the newer version does exist it is not showing up in the Programs and Features in Control Panel and also in Apps and Features in Windows 10 settings. How do I get rid of the earlier installation completely?

Additionally, I cannot uninstall the HP support solution framework application because it gives me "This application couldn't be uninstalled, because HP support assistant requires it".

How do I uninstall HP support Assistant and HP Support Solution Framework cleanly and then reinstall the HP Support Assistant?

[A4Apollo]

Hey there! @bitanbasak, 

Try the steps recommended below and check if it helps.

Open support assistant at the top right corner you will see a white question mark icon and says About. Click on it to know the version of HP support assistant.

Refer this video instruction from HP support to know more information about using HP support assistant. Click Here

Also, you can install the previous version (8.6.18.11 Rev.A) of HP support assistant using this link. Click Here

The latest version of HP support assistant is 9.5.192.0. If you have issues using the HP support assistant.

Update to the latest version of support assistant using this link. Click Here

Also, refer this article to further troubleshoot HP support assistant issues.

Hope this helps!

Have a great day ahead! 🙂

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