-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Gaming
- Gaming Notebooks
- ram question
Create an account on the HP Community to personalize your profile and ask a question
01-05-2024 02:40 AM
Hi
My question relates to a previous post i did where i was trying to find out how much memory my laptop can take, i got the answer below which was really helpful, but as you can see could not give me the actually answer of how much ram my laptop can take as all 3 places they looked gave them conflicting answers. Now i ran the last command in this answer (wmic memphysical get maxcapacityEx) on my laptop and the answer is gives me is 16 gig of ram? i don't understand this as the manual says 32gig which i have installed and is working, i guess no body knows but I'm thinking i could possible go to 64 and then try 128 possible if i wanted to waste the money on ram, but in doing this and the conflict in answers from the different providers for the hardware of the laptop, would this have bad implications in making my laptop over heat or something else?
thank you for the help
previous answer from last post -
*********************************************
Hi:
The product specs for your notebook indicate that it came with DDR5-4800 MHz memory.
OMEN Gaming Laptop 16-wf0876no | HP® South Africa (bingj.com)
DRR5-5600 memory will work fine, but it will bridge to 4800 MHz because that is the fastest speed your notebook's Intel Core™ i7-13700HX processor can run the memory at.
The memory speed information can be found by looking up the processor specs on the Intel website.
Intel Core i713700HX Processor 30M Cache up to 5.00 GHz Product Specifications
The Intel specs also indicate that the processor can support up to 128 GB of memory.
As you posted, chapter 1 of the service manual indicates the max memory is 2 x 16 GB.
Maintenance and Service Guide (hp.com)
The Crucial memory report for the model series indicates that it will support up to 2 x 32 GB of DDR5 memory.
HP - Compaq HP OMEN 16-wf0000 | Memory RAM & SSD Upgrades | Crucial.com
So, with all of that differing information, the only suggestion I can offer, would be to run this command to see how much memory your notebook can support:
1. In the search box, search for cmd and click Run as administrator.
This will open the command prompt.
2. Once the command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.
There, it will show the maximum RAM capacity your PC's motherboard can support.
The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.
******************************************
03-02-2024 07:38 AM
@Buzzz2 wrote:
Hi
My question relates to a previous post i did where i was trying to find out how much memory my laptop can take, i got the answer below which was really helpful, but as you can see could not give me the actually answer of how much ram my laptop can take as all 3 places they looked gave them conflicting answers. Now i ran the last command in this answer (wmic memphysical get maxcapacityEx) on my laptop and the answer is gives me is 16 gig of ram? i don't understand this as the manual says 32gig which i have installed and is working, i guess no body knows but I'm thinking i could possible go to 64 and then try 128 possible if i wanted to waste the money on ram, but in doing this and the conflict in answers from the different providers for the hardware of the laptop, would this have bad implications in making my laptop over heat or something else?
thank you for the help
previous answer from last post -
*********************************************
Hi:
The product specs for your notebook indicate that it came with DDR5-4800 MHz memory.
OMEN Gaming Laptop 16-wf0876no | HP® South Africa (bingj.com)
DRR5-5600 memory will work fine, but it will bridge to 4800 MHz because that is the fastest speed your notebook's Intel Core™ i7-13700HX processor can run the memory at.
The memory speed information can be found by looking up the processor specs on the Intel website.
Intel Core i713700HX Processor 30M Cache up to 5.00 GHz Product Specifications
The Intel specs also indicate that the processor can support up to 128 GB of memory.
As you posted, chapter 1 of the service manual indicates the max memory is 2 x 16 GB.
Maintenance and Service Guide (hp.com)
The Crucial memory report for the model series indicates that it will support up to 2 x 32 GB of DDR5 memory.
HP - Compaq HP OMEN 16-wf0000 | Memory RAM & SSD Upgrades | Crucial.com
So, with all of that differing information, the only suggestion I can offer, would be to run this command to see how much memory your notebook can support:
1. In the search box, search for cmd and click Run as administrator.
This will open the command prompt.
2. Once the command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.
There, it will show the maximum RAM capacity your PC's motherboard can support.
The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.
******************************************
It seems like you've encountered conflicting information regarding the maximum amount of RAM your laptop can support. This can be confusing, especially when different sources provide contradictory details.
Firstly, it's important to note that the manual for your laptop indicates a maximum memory capacity of 32 GB, which aligns with what you've installed and is currently working. However, when you ran the command `wmic memphysical get maxcapacityEx`, it showed a result of 16 GB. This inconsistency could be due to various factors such as software limitations or reporting errors.
Considering your curiosity about upgrading to potentially 64 GB or even 128 GB of RAM, it's essential to proceed with caution. While the processor specifications indicate support for up to 128 GB of memory, the actual hardware configuration and compatibility with your laptop's motherboard are crucial factors to consider.
Attempting to exceed the specified maximum memory capacity outlined in the manual could lead to several issues, including overheating, instability, or even damage to your laptop. Motherboards are designed to handle a specific range of memory capacities, and exceeding this range might strain the system beyond its capabilities.
Before considering any upgrades beyond the manufacturer's specified limits, it's advisable to consult with a qualified technician or contact the laptop manufacturer directly for clarification. They can provide insights into compatibility issues, potential risks, and whether your laptop's cooling system can adequately handle the increased load from additional memory modules.
Ultimately, while it's tempting to pursue higher memory capacities for improved performance, it's essential to prioritize system stability and longevity to avoid any adverse consequences.