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‎10-27-2022 08:50 AM

HP Recommended
Product: OMEN by HP 17-cb0000tx
Operating System: Microsoft Windows 10 (64-bit)

Hello. I have an omen 17 2019 version laptop with i7-9750h cpu and rtx 2070 gpu. I have recently updated my bios to F.47, and ever since that my laptop started to randomly reboot or shut down while playing games. 

 

Looking forward to having this problem solved in the more recnet bios update. THX.

 

Category:
1 REPLY 1

‎10-27-2022 02:18 PM

HP Recommended

Hello @liverpoolkunkun 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

--->>> Send screenshot

 

(3) Please report your results

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