cancel
Showing results for 
Search instead for 
Did you mean: 
ViorelEnache
New member
3 1 0 0
Message 1 of 4
417
Flag Post

shift key not working

HP Recommended
HP Pavilion - 15-bc414nq
Microsoft Windows 10 (64-bit)

so, i tried to play a few games of pubg and i saw that i can't run. i tried using shift plus so i can see if the key is working. no response from both of them. i tried hole bunch of solution like booting from safe mode, disable sticky keys even they were already off, update my bios, update windows, update keyboard driver. nothing worked and i can't really use both keys. the problem is that i cant use word or qgis anymore cause the combination keys that used shift are screwed. please answear with another options than those i already tried.

3 REPLIES 3
genny258
New member
1 1 0 0
Message 2 of 4
Flag Post
HP Recommended
Solution 1: Turn off the Sticky Keys feature on your Windows

Your Shift key stops working is the one. ... Then make sure the status of Sticky Keys, Toggle Keys and Filter Keys are all set to Off. If there is any one set to On, switch it to Off instead. 4) Press the Shift key on your keyboard to see if it work.

Prepaid Card Status

0 Kudos
ViorelEnache
Author
New member
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

i already told you that this is not working at all

 

0 Kudos
Wasabi101
Level 2
10 7 0 0
Message 4 of 4
Flag Post
HP Recommended

Dear ViorelEnache,

 

To let you know, I have had this same problem before, and I solved it , and so could you! 🙂 I suggest you try:

 

  • using a key-removal tool to remove both shift keys. Be careful, though. take your time as you do so, for there are several pieces inside of each key. If you do not have a key removal tool, take two tooth picks of high hardness, and bend the tip (The crease should be at about 3 mm from the tip), and bend it to a 45° angle to the left or right. the easiest way to do this is to do it against a flat counter or surface to avoid causing minor internal bleeding and a heap of pain and discomfort in your precious fingertips. Then, take the newly shaped tooth picks and carefully position the bend to get underneath each shift key. the bend should be having the point of the tooth pick inwards towards the involuntary center of the shift key, and do the same with the other tooth pick on the opposite side. then, slide each tooth pick in further about 1 cm. then, apply downwards pressure (pressing on the packs of the tooth picks toward the floor) to create an angled curve that generates resistance, being careful not to snap the toothpicks in the process. The toothpicks should be preferably made from plastic, and not wood, so that they are flexible, but not too flexible. The key shout pop out of place, and not shoot up at your face. if it seems as though the key rubbers are broken, or even if they aren't, then take a spring from a pen, and use and X-acto knife to cut the spring into a 5mm long coil. repeat this to produce 2 5mm coils, and place them on each key rubber. rotate each coil so that they puncture the rubber and are locked to the key rubber, and reapply each key.
  • If you do not feel like you want to do that, which I would surely understand, then proceed to the next approach.
  • Unplug your keyboard terminal port from the motherboard. To do this, you will need an Anti-Static Wrist band. Preferably, Insignia works great and is extremely reliable for me, but you may look into it further and choose other brands, if you wish. Referring to the Insignia Model, you will see that one/the wrist band has an electronics clip. First, tighten the wrist band around your dominant hand/the hand the you will be preforming the operation on, being careful not to apply the wrist band too tight to avoid cutting-off blood flow to your hand, and blood-flow returning through your veins. Then, once the wrist band is snug but the metal disk on the underside is made-sure that it is touching your skin, clip the electronics clip to the motherboard. The clip does not have to clip onto metal, and it can clip onto anywhere that you feel will not damage the motherboard. This Anti-Static Wrist-Band is required because your hand has a different static level from your motherboard, and touching your motherboard without one could cause severe damage to internal components. Carefully unplug the keyboard terminal from the motherboard, making sure not to yank the keyboard terminal out, because if you rip the keyboard terminal off of the keyboard CP, or the Motherboard's Terminal plug off of the Motherboard, that would be an Uh-Oh. moment, and you would probably have to get a replacement motherboard and/or keyboard CP. So in this case, take your time, because being careful is top-priority. Once unplugged, check to see if either the motherboard terminal plug or the Keyboard CP Terminal are damaged. If so, you will have to get either a new motherboard, or a new keyboard, or both, depending on which component is damaged. If you do not have the money, or you do not want to spend the money required to replace the motherboard, then look at your motherboard and see if it has another output terminal plug. Do not plug the Keyboard CP Terminal into it if you find one, for it is probably not for a Keyboard CP Terminal, and wont receive the Keyboard's reactions correctly, or rather at all. even if the port is not the same type as your Keyboard CP Terminal, as long as it isn't a USB Plug, Making an exception for USB4 Plugs, then look into adapters on amazon or another site you trust. Preferably, though, I would rather buy any kind of computer component from a store, because shipping may cause unwanted static interferences or potential damage, but do as you wish. If neither plugs are broken, first try to clean them, or you may skip that phase and simply plug the two terminals back together, which is what solved my problem. Try the shift keys again, then if they still don't work, then carefully remove the Keyboard CP Terminal from the motherboard's Terminal Plug again, and buy a new Keyboard, or Keyboard CP, depending on which one is able to be replaced on your computer. I recommend purchasing component replacements from the same company as your computer, and that are designed for your computer. Then, you could either have technicians from the company that your computer is by have it sent to them to apply the replacement components, or you could attempt to do it yourself. to do so, follow the same instructions provided in this post that specify how to plug the Keyboard CP Terminal back into the motherboard Terminal Plug after cleaning it or not. If the ***** keys do not work, then There could be an internal processing error in your motherboard, which would require a new motherboard. If you seriously don't want to get a whole new motherboard for your shift keys, then I suggest that when all is lost, adapt to using caps lock for capitals, and having had gone into settings and had set up an on-screen keyboard, or through Control Panel and doing the same; for Symbols.Also, check into Control Panel to see if you may have accidentally/if your computer may have glitched, and turned off the shift keys. this can easily be fixed by going into Control Panel>Keyboard>Keys>Key Setup>Configure Keys, and enabling either or both shift keys again, then click Apply, then Ok, which should result in Control Panel automatically closing, and your shift keys should then be fixed.

 

Have a good day, and don't get the Corona Virus!,

 

Wasabi.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation