sound issues in games hp omen 17 plz help

[Karimfgh]

i got an hp omen 17 ck2024nf Product number: 7L4H2EA#ABF i run some autuomaticly recommoned updates from hp sofware and updates for my machine and the sound in games becomes really low but youtube and other apps are fine and loud even with fans at max speed tried rienstal older version of bios and realtek high deffition audio nothing worked and yes i cheked all in games settings and i did a sysytem restore to before installed the latest bios verios wich is F.12 Rev.A and for some reason the audio drivers are up to date to a veriosn that is newer than the recommended vesrion in the website and the restore point didint help,and my machine now is running some temps that didint appear before,do any of these updates have somthing to with it? 1-HP Connection Optimizer 2-Intel Bluetooth Driver 3-Intel Thunderbolt Controller Driver 4-Intel WLAN Driver 5-OMEN Gaming Hub SDK Package 6-Realtek RTL8xxx Series Bluetooth Driver 7- Realtek High-Definition (HD) Audio Driver these are all the updates i did before the problem accours, i would grately appreciate any help

[Max3Aj · Accepted solution]

@Karimfgh, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Thanks for the detailed info — super helpful. This sounds like one of those classic “HP update chain reaction” issues, especially considering how audio is fine in YouTube, but in-game audio is suddenly very low after specific driver/BIOS changes. Let’s break it down and get you back to proper gaming sound. 🔊🎮

LIKELY CAUSE:

From what you described, the issue is not hardware-related, and since system restore didn’t fix it either, the problem likely persists because:

• A Realtek Audio driver or Windows Audio endpoint got silently messed up.
• OMEN Gaming Hub SDK might have overwritten sound settings or audio profiles in-game.
• Windows might now be defaulting to Spatial Sound (Windows Sonic) or some other surround setting, which can nerf volume specifically in games.

STEP-BY-STEP FIX:

1. Check Sound Enhancements + Spatial Sound

These tend to reset after Realtek driver updates.

• Right-click the speaker icon → Sounds → go to Playback tab.
• Select your default device (usually "Speakers - Realtek").
• Click Properties → Enhancements tab:
  • Disable all enhancements (check "Disable all enhancements").
• Go to Spatial Sound tab:
  • Set it to Off (not “Windows Sonic” or “Dolby”).

Now test a game. Any change?

2. Roll back or re-install the audio driver manually

Even though you restored system files, the driver version might still be newer.

👉 Download the older Realtek Audio driver from HP:

From the official page:
🔗 HP OMEN 17-ck2000 series drivers Look for:

Realtek High-Definition (HD) Audio Driver — Version: 6.0.9366.1 Rev.A

• Download and extract.
• Go to Device Manager → Sound, video and game controllers → Right-click Realtek → Uninstall device (check “delete driver”).
• Reboot.
• Then run the downloaded driver installer.

3. Reinstall OMEN Audio Control or Reset OMEN Gaming Hub

Sometimes the OMEN Gaming Hub SDK update installs or changes internal audio/game-specific settings:

• Open OMEN Gaming Hub → check if there’s an “Audio” section → look for per-app/game sound controls or EQ tweaks.
• Try resetting it or reinstalling the OMEN Gaming Hub from the Microsoft Store.
• You can also uninstall the OMEN SDK Package from Apps > Apps & Features, then reinstall Gaming Hub clean.

4. Check in-game sound settings again

Even though you did — recheck for:

• Output Device – some games let you select this independently.
• Audio Mix or Balance – e.g., some games have their own internal sliders for sound effects/music/voice.

5. Optional: Use HP PC Hardware Diagnostics UEFI

Just to rule out any firmware-level mess, press F2 on boot → run the Audio playback test.

 6. Monitor New Temps

You mentioned new temps appearing — probably due to the updated BIOS or Intel drivers.

• You can:
  • Downgrade BIOS if needed (F.12 back to F.11).
  • Monitor temps with HWMonitor or Core Temp to ensure it's not boosting voltage/fan curves unnecessarily.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support