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Pradeep_singh
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swelling of SR04XL battery

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HP Pavilion power laptop 15-cb052 TX
Microsoft Windows 10 (64-bit)

name: HP Pavilion power laptop 15-cb052 TX

no: 2FK57PA#ACJ

laptop bought in january, 2018. 

this incident happened in Jan,2020.

I went to HP WORLD from where I bought my laptop to upgrade the ram of laptop to 16 GB. A few minutes the guy showed me the battery of my laptop. It was swollen (all cells). I asked him the reason , he said overcharging, keeping laptop plugged in even after the battery is charged 100%. 

If that's the case, I think half the world is carrying potential bombs as their laptops. In my view , no one plays games on their laptop on battery power because it wont last u more than 2 hours. 

Also, isn't there tech in li-ion battery that it cuts off the current when it is charged to 100%?IMG_20200202_095223.jpgIMG_20200202_095247.jpgIMG_20200202_095307.jpgIMG_20200202_095324.jpgIMG_20200202_095337.jpg

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KrazyToad
HP Support Agent
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Message 2 of 4
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@Pradeep_singh

 

I have gone through your Post and I understand your concerns

 

I will escalate your concerns to the appropriate team. We will need few information

 

I have sent you a private message. Please reply back with the requested information


Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you

KrazyToad
I Am An HP Employee

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ShaunzZ
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I have the same issue, and I have no idea since when it started to swell, but I have been using it for many years.

 

Now I would like to find a replacement for my previous SR03XL battery and I noticed that my HP DC0084TX also supports SR04XL, can you recommend whether I should get the SR04XL instead of SR03XL and where I should get it in Malaysia?

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Echo_Lake
HP Support Agent
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@ShaunzZ

Thank you for posting on the HP Support Community.

 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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