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‎08-17-2024 08:04 AM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop PC 16-wf0000 (755G4AV)

My newly purchased system has crashed multiple times, when i was playing games and one time i wasn't paying game but then also it crashed. can you please provide me solution for this. Below mentioned are the 2 error out of 4

Error 1:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

-System
  
-Provider
   [ Name]Microsoft-Windows-Kernel-Power
   [ Guid]{331c3b3a-2005-44c2-ac5e-77220c37d6b4}
  
 EventID41
  
 Version9
  
 Level1
  
 Task63
  
 Opcode0
  
 Keywords0x8000400000000002
  
-TimeCreated
   [ SystemTime]2024-08-15T18:03:56.9907939Z
  
 EventRecordID10162
  
 Correlation
  
-Execution
   [ ProcessID]4
   [ ThreadID]8
  
 ChannelSystem
  
 ComputerD_OMEN
  
-Security
   [ UserID]S-1-5-18
-EventData
  BugcheckCode239
  BugcheckParameter10xffff910f39e21140
  BugcheckParameter20x0
  BugcheckParameter30x0
  BugcheckParameter40x0
  SleepInProgress0
  PowerButtonTimestamp0
  BootAppStatus0
  Checkpoint16
  ConnectedStandbyInProgressfalse
  SystemSleepTransitionsToOn1
  CsEntryScenarioInstanceId5
  BugcheckInfoFromEFItrue
  CheckpointStatus0
  CsEntryScenarioInstanceIdV25
  LongPowerButtonPressDetectedfalse
  LidReliabilityfalse
  InputSuppressionState0
  PowerButtonSuppressionState0
  LidState1

 

 

Error2: 

 System
  
-Provider
   [ Name]Microsoft-Windows-Kernel-Power
   [ Guid]{331c3b3a-2005-44c2-ac5e-77220c37d6b4}
  
 EventID41
  
 Version9
  
 Level1
  
 Task63
  
 Opcode0
  
 Keywords0x8000400000000002
  
-TimeCreated
   [ SystemTime]2024-08-15T12:09:06.4654827Z
  
 EventRecordID9902
  
 Correlation
  
-Execution
   [ ProcessID]4
   [ ThreadID]8
  
 ChannelSystem
  
 ComputerD_OMEN
  
-Security
   [ UserID]S-1-5-18
-EventData
  BugcheckCode340
  BugcheckParameter10xffffe78a611c9000
  BugcheckParameter20x0
  BugcheckParameter30x0
  BugcheckParameter40x0
  SleepInProgress0
  PowerButtonTimestamp0
  BootAppStatus0
  Checkpoint16
  ConnectedStandbyInProgressfalse
  SystemSleepTransitionsToOn106
  CsEntryScenarioInstanceId102
  BugcheckInfoFromEFItrue
  CheckpointStatus0
  CsEntryScenarioInstanceIdV2358
  LongPowerButtonPressDetectedfalse
  LidReliabilityfalse
  InputSuppressionState0
  PowerButtonSuppressionState0
  LidState1
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