temp account issues

[KAILIN]

hello, for a good while now I have been stuck on a temp account, and I have no clue on how to fix it. I tried looking up ways to get off but they require me to access the start button, which clicking on does nothing. at the start I was able too but now I cant? if I go under users ill see that my account is still there along with two default accounts and the temp(I've tried straight up deleting it but I'm not able too.). my laptop also does this thing where everything gets deleted(stuff I've had before the temp account stays, any new downloads or whatnot get deleted.) any suggestions on what to do? would it be best to just buy a whole new laptop?

[Nirvana_95]

Hi @KAILIN 

Welcome to the HP Support Community. From what I have understood, you are not able to remove the temporary account you created. Do not worry, we will look into it and help you identify the exact cause.

Shut down the notebook.  Tap away at f8 as you start the notebook to enter Windows Recovery Console.  Use the arrow keys to select Safe Mode and hit enter.  If windows will load in this mode, from the Start Menu, click All Programs, click Accessories, click System Tools, and launch System Restore.  Pick a restore point at least 24 hours before the log-on issue and then proceed with the restore process.  When complete, Windows will reboot as normal so check if you can now login correctly.

Another option if the above does not help is as follows.

Shut down the notebook.  Tap away at f8 as you start the notebook to enter Windows Recovery Console.  Use the arrow keys to select 'Start Using Last Known Good Configuration and hit enter.

If that doesn't work, we might have to perform Operating System Reinstallation. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @KAILIN

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @KAILIN

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!