the HP omen Camera is not working

[nass-omen]

Hi Everyone, 

first I would apologize for my English, it is not perfect. 

I bought an HP #omen 2020 15" few months ago and since then the webcam doesn't work on any software (skype, teams, camera app...)

. 

I Tried fixing it by opening the device manager, but there is no camera neither imaging device menu there, there is no USB issue, I opened the laptop and the camera is plugged in the right place, as you may know there is no physical switch to turn it on or off. 

I also tried looking for the driver (HP widecamera HD vision... something like that) but it is impossible to find (even in HP website). does some one have an idea or a suggestion ? what I am sure about is that it is not a hardware issue, it is 100% software but I am running out of solutions.

I reseted my windows home 64 bit ( not worked) 

I opened my laptop and checked if the camera is correctly plugged in ( and it is perfectly plugged) 

I also  unhided the hiden devices on the device manager (no imaging device or camera or something troubleshooting)

I tested the mic attached to the camera (is working perfectly) 

I tried to add the camera manually in the device manager (did not work) 

my windows and bios are updated with the last version up to this date september 22nd 2021.

thank you for your support 

[praveenbv]

Hi@nass-omen,

 Welcome to the HP Support Community!

We reviewed your post and I understand that the webcam is not working 

Don’t worry, I assure you I will try my best to get this sorted.

Request you to follow the below troubleshooting steps from the document fix :-

https://support.hp.com/us-en/document/ish_3960099-3335046-16

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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