the monitor and keyboard of the laptop turn off

[Vitalii_Lev]

In some games, within 5 minutes after starting the game, the monitor and keyboard of the laptop turn off. At the same time, the keyboard that is connected via Bluetooth and the monitor that is connected via HDMI continue to work. Rebooting doesn't help. Only unplugging the laptop for about 10 minutes helps. I noticed this for the first time today in the game "The finals". I was able to fix this by launching the game using the "-d3d11" launch parameter. The exact same thing happened today when I was using a laptop for VR glasses.

[Gaya1239]

Hi @Vitalii_Lev ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you're experiencing some technical issues with your OMEN By HP gaming laptop, particularly with the monitor and keyboard turning off during certain games. You mentioned that using the "-d3d11" launch parameter helped resolve the issue for "The finals" game.

Here are a few troubleshooting steps you can try to further diagnose and potentially fix the problem:

Update Graphics Drivers: Ensure that your graphics drivers are up to date. Visit the official HP website to download and install the latest drivers for your GPU.

Adjust Power Settings: Check your power settings to ensure that your laptop is not entering sleep or hibernate mode during gameplay. Adjust the power plan settings to prioritize performance.

Check for Overheating: Overheating can cause laptops to shut down or experience issues. Monitor the temperature of your laptop using software tools and make sure it's not overheating during gameplay. Consider using a cooling pad to help with temperature regulation.

BIOS Update: Check if there is a BIOS update available for your laptop on the HP support website. Updating the BIOS can sometimes resolve compatibility issues.

Verify Game Settings: Ensure that the game settings are configured appropriately for your laptop's specifications. Lowering graphics settings or resolution in the game might help.

Run System Diagnostics: Most laptops have built-in diagnostics tools. Run a comprehensive system diagnostic to check for any hardware issues.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Vitalii_Lev]

Hello and thanks for your recommendations.

Unfortunately they don't help.

Update Graphics Drivers: My drivers were updated to the latest version and it didn't help.

Adjust Power Settings: I turned off the ability to turn off the screen after a while and set the priority to performance, but it didn't help.

Check for Overheating: I don’t think that my laptop is overheating, it gets hot, but I’m not an expert and I don’t know what temperature a laptop should be (and probably this is not my concern, but the concern of the engineers who design the laptop).

BIOS Update: The bios was updated to the latest version and it did not help.

Verify Game Settings: my laptop is quite powerful in terms of performance and despite this, I believe that this behavior is a deviation from the norm. Indeed, if I set the video settings in the game below, then I do not encounter this problem. BUT I encounter this problem, for example, when connecting a VR helmet to a laptop and using it for games, while my old laptop, which is less productive, did not behave this way.
Run System Diagnostics: I ran the system diagnostics and it did not show me that there was a problem anywhere.

This laptop was not a cheap purchase for me, about $2000, and I am very upset that this is happening and I don’t know what to do about it. I would love to return the laptop to the store, but I am currently in another country and do not plan to return to the country where I bought the laptop.

[Gaya1239]

Hi @Vitalii_Lev ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!