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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution

‎01-15-2024 12:52 PM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop PC 16-wf0000 (755F7AV)

In some games, within 5 minutes after starting the game, the monitor and keyboard of the laptop turn off. At the same time, the keyboard that is connected via Bluetooth and the monitor that is connected via HDMI continue to work. Rebooting doesn't help. Only unplugging the laptop for about 10 minutes helps. I noticed this for the first time today in the game "The finals". I was able to fix this by launching the game using the "-d3d11" launch parameter. The exact same thing happened today when I was using a laptop for VR glasses.

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