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- HP Community
- Gaming
- Gaming Notebooks
- video capturing device issue

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01-19-2024 06:21 AM
Hi @johan_lael,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your Victus By HP Gaming Laptop (15-Fa0000 series) is experiencing issues with the video-capturing device, there are several steps you can take to troubleshoot and resolve the problem.
Check Device Manager:
- Right-click on the Start button and select "Device Manager."
- Look for the category named "Imaging devices" or "Cameras." Check if your video-capturing device is listed and if there are any error symbols next to it (such as a yellow triangle with an exclamation mark).
Update Drivers:
- If there are issues or errors in Device Manager, try updating the drivers for your video-capturing device.
- Right-click on the device in Device Manager and select "Update driver."
- Choose to search automatically for updated driver software.
Restart Your Laptop:
- Sometimes a simple restart can resolve hardware and software issues. Restart your laptop and check if the video-capturing device is recognized afterward.
Check Privacy Settings:
- Go to "Settings" and select "Privacy."
- Under "Camera," make sure that the camera is set to "On" and that individual apps have the necessary permissions to access the camera.
Update Operating System:
- Make sure your operating system is up-to-date. Check for and install any available updates.
Check for Third-Party Software Conflicts:
- If you have recently installed any third-party software related to video or camera functions, it may be causing conflicts. Try uninstalling such software and check if the issue persists.
Run Windows Troubleshooter:
- Open "Settings" and go to "Update & Security."
- Select "Troubleshoot" from the left pane.
- Run the "Hardware and Devices" troubleshooter to identify and fix any hardware-related issues.
Check the Camera App:
- Open the built-in camera app on your laptop to see if it can detect and use the video-capturing device. If it works in the camera app, the issue may be app-specific.
Update BIOS/UEFI:
- Check the HP support website for your laptop model and see if there are any BIOS or UEFI updates available. If so, follow the instructions to update the firmware.
I hope this helps.
Take care and have a good day.-
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.