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02-25-2025 12:51 PM - edited 02-25-2025 12:52 PM
it's clear there is not enough space for dust to exit the system.
i am a smoker, my warranty is denied, "environmental conditions" due to smoking.
in my years all i ever had to do was blow out a device with compressed air.
i was not told nor warned the warranty is void due to cigarette smoke.
so lets say you as a DJ needs to walk in with your laptop into a smokey, humid environment it's pretty much so badly designed it built to fail.
please i am on my hands and knees.. please help.
because thermal throttling did not even trigger.
if this is not true then i just got the laptop in the batch with issues... but that should still not be my problem...
never had this issue in the past.
my mistake was expecting HP to be a quality product.
i spent my disability fund on this laptop to help make a income.
i am pretty much never buying a pc again.
03-03-2025 09:32 AM
@TheMooDSlayer,Welcome to the HP Support Community!
Thanks for reaching out about your query regarding the unit getting overheated.
We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful!
When temperatures inside the computer rise, the risk of damage to important internal components from overheating increases.
You can help prevent overheating by making sure there is adequate ventilation around the computer, the fan vents are cleaned regularly, the computer is in a cool environment, and the BIOS is up to date. For more information, go to HP Notebook PCs - Protecting and caring for your notebook.
Clean the vents and inspect the fans
Dust and debris can accumulate in and around the air vents over time, obstructing the airflow and causing the fans to work harder than normal to remove the heat.
Note: It is not necessary to open the computer to clean the vents.
Turn off the computer, and then disconnect the power cord.
Move any objects away from the computer.
Find the vents on your laptop. They are usually underneath and on the sides of the computer.
Note: Some HP laptops do not have vents. If you cannot find any vents, see Increase efficiency to reduce heat.
Use canned air to remove the dust from the vents to improve airflow.
Wait five to ten minutes to allow the computer to cool down.
Reconnect the power cord and then turn on the computer.
Listen to the fans.
I suggest you follow this guide for further troubleshooting steps: HP Notebook PCs - Reduce heat inside the laptop to prevent overheating in Windows | HP® Support
Next, you may refer to these tips to avoid overheating: How to Fix HP Laptop Overheating Issues | HP® Tech Takes - India < Tech Takes - HP.com India
Take care and have an amazing day!
Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
Garp_Senchau
I am an HP Employee