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‎10-17-2022 09:17 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (457S2AV)
Operating System: Microsoft Windows 11

I bought hp victus 16 with ryzen 5 5600h rx5500m with windows 11

facing a issue with wifi network adaptor of my laptop it is showing network not found in after 1-2 days continuously after i am doing troubleshoot if wifi it fixes for the time but again shows the same issue in after 1 day. Please help me with the issue and make it fix. whats the permanent solution for this,please hp support people look into this problem many customers are facing this..i hope u will give permanent solution for this and please give solution.

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1 REPLY 1

‎10-17-2022 02:32 PM

HP Recommended

Hello @tejasbr 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on the "wireless" thing ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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