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‎08-01-2022 01:41 AM - last edited on ‎08-01-2022 07:11 AM by

HP Recommended
Operating System: Microsoft Windows 11

I recently bought a new HP Victus gaming laptop and from the moment I got it, it had connection issues. While playing games ping seems to spike up to 2500ms. It also shows less bars than my previous hp laptop did and I'm sitting in the same spot. Other devices in the house connect a lot better with the wifi so i'm not sure what the issue is here. I tried a troubleshooter, reinstalling the drivers and changing the settings of the network adapter but nothing seems to work.

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2 REPLIES 2

‎08-04-2022 11:31 AM

HP Recommended

Hello @VISHNU34 

 

Sorry to hear that you are having problems ... 

 

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

 

or

 

press [windows key] + r

( run command )

msinfo32

copy / paste the System SKU value and BIOS Version/Date value

msinfo32msinfo32

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‎08-04-2022 11:06 PM

HP Recommended

Thanks for your reply. My product id is 552X2PA#ACJ. 

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