cancel
Showing results for 
Search instead for 
Did you mean: 
varun_k
New member
4 0 0 0
Message 1 of 2
3,593
Flag Post

windows lost

HP Recommended
hp pavilion gaming 15-ec0101AX
Microsoft Windows 10 (64-bit)
my hard drive has crashed and there is no windows in my laptop right know can u guys please help.
1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
132,400 122,577 20,156 30,926
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

See if your PC is supported by the HP cloud recovery tool which you can use to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is the info link for how to use the cloud recovery tool...

 

https://support.hp.com/us-en/document/c06162205

 

You will need to have access to another Windows PC that is running W7 64 bit or newer to create the bootable USB recovery drive.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation