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RobBooth
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HP Reveal (Aurasma) Crashes on Startup

HP Recommended
HP Reveal
iOS 10 - 10.3.3

I work in a primary school where we have used Aurasma for some time on our iPads. Following a recent update to HP Reveal the app crashes on startup and is now unusable. I have extracted the crash log from an iPad for reference.

 

Any insight as to what's going on and how to resolve it appreciated,

 

Incident Identifier: CE44760D-3C1F-452B-A661-A4C5EA8E6319
CrashReporter Key:   7490116c1b5a4a9de741f34f530a24b36b269fff
Hardware Model:      iPad3,4
Process:             Aurasma [2644]
Path:                /private/var/containers/Bundle/Application/5CE2C46A-0F50-472D-9DFE-824F4EC05869/Aurasma.app/Aurasma
Identifier:          com.aurasma.aurasmalite
Version:             7.0.1.1572013 (7.0.1)
Code Type:           ARM (Native)
Role:                Foreground
Parent Process:      launchd [1]
Coalition:           com.aurasma.aurasmalite [484]


Date/Time:           2019-05-13 10:37:11.6656 +0100
Launch Time:         2019-05-13 10:37:11.0000 +0100
OS Version:          iPhone OS 10.3.3 (14G60)
Report Version:      104

Exception Type:  EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note:  EXC_CORPSE_NOTIFY
Termination Description: DYLD, Library not loaded: /System/Library/Frameworks/ARKit.framework/ARKit | Referenced from: /var/containers/Bundle/Application/5CE2C46A-0F50-472D-9DFE-824F4EC05869/Aurasma.app/Aurasma | Reason: image not found
Triggered by Thread:  0

Filtered syslog:
None found

Thread 0 Crashed:
0   dyld                           0x012381dc 0x1216000 + 139740
1   dyld                           0x01237e3e 0x1216000 + 138814
2   dyld                           0x01237e78 0x1216000 + 138872
3   dyld                           0x01219ca4 0x1216000 + 15524
4   dyld                           0x0121c588 0x1216000 + 25992
5   dyld                           0x012171d0 0x1216000 + 4560
6   dyld                           0x01217040 0x1216000 + 4160

Thread 0 crashed with ARM Thread State (32-bit):
    r0: 0x00000000    r1: 0x00000000      r2: 0x00000000      r3: 0x01380228
    r4: 0x000000a1    r5: 0x0137fe28      r6: 0x00000000      r7: 0x0137fdf4
    r8: 0x00000000    r9: 0x000000a1     r10: 0x00000000     r11: 0x00000000
    ip: 0x00000209    sp: 0x0137fdb4      lr: 0x01237e3f      pc: 0x012381dc
  cpsr: 0x40000010

Binary Images:
0xa8000 - 0xb4ffff Aurasma armv7  <527d374e34af3a869c2116a5feebddf9> /var/containers/Bundle/Application/5CE2C46A-0F50-472D-9DFE-824F4EC05869/Aurasma.app/Aurasma
0x1216000 - 0x1241fff dyld armv7s  <ae540e30134e34dfbdc1a1e57b551611> /usr/lib/dyld

EOF

 

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AR-CBR
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Try putting the iPads in Airplane mode, and disconnect WIFI.  Since HP Reveal is being discontinued, everyone who uses dedicated iPads needs to do this.  You may get an error message on launch, just ignore it and keep going.  You should be able to access what you already have in the cache.

As for what comes next for making new AR, there is some stuff on the horizon, not not there yet...  nothing seems as good yet and this is real loss to the community. Sad story.  Big company buys a great product from a dedicated team, and there it goes....

 

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