How do I remove a device from HP Smart software I no longer own?

[McAllen_Will]

Recently upgraded my HP all-in-one printer.  Removed the device (HP Photosmart 6520 series) and then added a HP Officejet Pro 8710.  After installing HP Smart software I still see the 6520, although it is no longer on my computer.  I've gone through the "remove" routine within the app, but without success.  How do I permanently remove the 6520 from the HP Smart software?

[Dragon-Fur]

@McAllen_Will 

If you are referring to the HP Smart for Windows, 

Reference:

HP Printers - Using the HP Smart App (Windows 10)

Open the HP Smart application

Click the three horizontal lines (upper left of the window)

Select a different printer

Click on the printer you do not want > Remove

If the "old" printer will not go away, check to make sure that printer is completely uninstalled from the computer.

Printer Software – Uninstall Existing Software

Uninstall existing printer software from Programs and Features.

Method One - Control Panel > icon view > Programs and Features >

Method Two - Settings > Apps > Apps and Features >

Search or Scroll down

Uninstall the printer software (for the unwanted printer)

After the software is removed, Restart the computer and log in

If printer software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

** Printer Software – Lurking in the Device Manager **

Check / Verify:  If the (unwanted) printer is still lurking in the Device Manager, remove it.

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Restart the computer and log in

** Printer Drivers – Lurking in Devices and Printers **

Check / Verify:  If the printer drivers are still lurking in Devices and Printers, remove driver(s) related to the printer.

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

Clicking on a printer, displays options along the ribbon (near the top of the Devices and Printers window)

Click Print Server Properties > tab Drivers

Click on Driver(s) in list, select Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Restart the computer and log in

** Printer Software – Lurking in the User Account **

Check / Verify:  Printer related files and folders are stored in the User AppData hierarchy.  If you have had trouble getting the printer to work, complete this step to delete files from the Temp folder.

Method One - Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\Temp

OR Method Two – Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (It is expected that some files cannot be deleted, ignore these)

Restart the computer and log in

+++++++++++++++++++++++++++++++++++++++++++

If you have not done so, consider:

If you have not done so, download-save-install the Full Feature Software for your printer

HP OfficeJet Pro 8710 All-in-One Printer series Full Feature Software and Drivers

After the software is installed, Restart the computer and log in

** Optional - Video help **

NOTE:  Videos may be found in one or more locations (depending on printer / software / version)

Open the printer Software and Drivers page >

Scroll down and select Related Videos > Click View All >

Find and view the relevant video

AND / OR

** Printer Homepage – “Things that are your printer” **

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

Open the printer Website Support Homepage >

Scroll down and select Video Tutorials > Click View All >

Find and view the relevant video

Consider:  If you have not done so, download-save-install the Firmware

HP Officejet Pro 8710/8720 Firmware Update

If / After the firmware is installed, Restart the computer and log in

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP OfficeJet Pro 8710 All-in-One Printer series

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[McAllen_Will · Accepted solution]

Thanks Dragon.

Unfortunately nothing recommended removed the 6520 from HP Smart software  I checked everywhere, including REGEDIT, but nothing was found pointing to the 6520.  I did decide, however, to reset the software by:

 Start -> Settings -> Apps -> Select HP Smart -> Advanced Options -> Reset

Upon restarting the software the 6520 is no longer displayed in HP Smart.

[Dragon-Fur]

@McAllen_Will 

You are welcome.

Excellent result.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.