cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Yehya-
New member
2 1 0 0
Message 1 of 4
1,774
Flag Post

Solved!

hello, i am unable to turn off my microphone's noise cancellation. how can i resolve this problem?

HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

Screenshot (118).png

1 ACCEPTED SOLUTION

Accepted Solutions
praveen196
HP Support Agent
HP Support Agent
10,488 10,464 478 800
Message 2 of 4
Flag Post
HP Recommended

@Yehya Welcome to HP Community!

 

I understand that you are unable to turn off the microphone noise cancelation.

 

Please refer to the below video to turn off the noise cancellation.

 

https://www.youtube.com/watch?v=sxnUjiGgBaI

 

Note: The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

 

Also, Refer to the below links to troubleshoot the microphone.

 

https://support.hp.com/in-en/document/c03421813

 

https://support.hp.com/in-en/document/c04474731

 

Keep us posted,

 

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
praveen196
HP Support Agent
HP Support Agent
10,488 10,464 478 800
Message 2 of 4
Flag Post
HP Recommended

@Yehya Welcome to HP Community!

 

I understand that you are unable to turn off the microphone noise cancelation.

 

Please refer to the below video to turn off the noise cancellation.

 

https://www.youtube.com/watch?v=sxnUjiGgBaI

 

Note: The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

 

Also, Refer to the below links to troubleshoot the microphone.

 

https://support.hp.com/in-en/document/c03421813

 

https://support.hp.com/in-en/document/c04474731

 

Keep us posted,

 

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No
Yehya-
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hello  sir, so i disabled all sound effects and my problem was magically solved 1 day later.

i am certainly not sure if this was due to me disabling all the enhancements, but i am fine now and able to control noise cancellation through the Bang and Oulfsen audio software.

Thank you for your supportScreenshot (119).png

Was this reply helpful? Yes No
praveen196
HP Support Agent
HP Support Agent
10,488 10,464 478 800
Message 4 of 4
Flag Post
HP Recommended

@Yehya

 

Thank you for the update.

 

In the future, If you have any concerns. Please get back to us.

 

We will assist you.

 

Have a nice day!!

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation