12 month free trial registering as 3 months

[OSierra1210]

I purchased my HP OfficeJet Pro 8130e printer on September 6th, 2024 and have been having issues to complete the set up. After many resets and updates on the printer and my laptop the set up is finally complete on October 25th,2024. When I get to the point of activating my 12 months of ink through instant ink it shows that it is only giving me a 3 month free trial. How do I get my 12 months that was suppose to be included with the printer that I purchased???

[Raj_05]

Hi @OSierra1210,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems you're experiencing an issue with your HP OfficeJet Pro 8130e regarding the activation of your 12-month Instant Ink plan. Since your printer should have included a full year of free ink through Instant Ink, but it's only offering a 3-month trial, here are some steps you can take.

• Check Eligibility: Ensure that your printer was purchased through an authorized retailer that supports the 12-month Instant Ink offer. Typically, the offer should be available if you complete the setup and registration within the specified timeframe after purchase.
• Activate HP+: Ensure you have registered for HP+ during the setup process. The 12-month ink offer is usually tied to HP+ registration, which requires setting up your printer through the HP Smart app or the printer's onboard display.
• Revisit Setup Process: If you recently completed the setup, ensure that you followed all steps correctly, including signing up for Instant Ink within the required period (typically 7 days after setting up your printer). Sometimes, issues may arise if the setup process was interrupted.
• Check for Offers: Keep an eye on HP's official website or the Instant Ink page, as they sometimes have ongoing promotions or updates about offers.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support