12 months instant ink on us

[Cindy220]

I bought an HP OfficeJet Pro 8139 All-in-One Printer that advertised 12 months free ink from instant ink. I did not receive a promotional code but it was advertised with advertisement from Office Depot, it's on the box, and it has an instant ink card inside but no code with it and no options to enroll in it online. I have been dealing with this for months and paid a lot for my printer. How do I get my free 12 months? It made me sign up for a plan and I want the 12 free months first. Anyone else have same problem?

[Sneha_01]

Hi @Cindy220 ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you need help with the instant ink enrollment. I will try my best to help you. 

I request you to register with the HP+ account. It will automatically activate free months once you register.

Enrolling in Instant Ink takes just a few minutes. You need an eligible printer with an internet connection, an HP account, an email address, and a payment method*. Your Welcome Kit arrives in about 10 days*. After that, Instant Ink ships supplies when you need them.

*In some country/regions, you do not have to enter a payment method or shipping address during the trial period. If you print over the maximum pages for the trial, payment is required to continue printing with HP Instant Ink. A shipping address is required for delivery of the Welcome Kit and replenishment supplies.

To learn more, select an enrollment topic.

Enroll during initial printer setup:

• New printers are designed to be easy to enroll during setup.
• Follow the instructions that came with the printer to set up and then enroll in Instant Ink.

Enroll a home printer after initial setup:

• New printers can be enrolled in Instant Ink during the initial setup. If you did not enroll during setup, you can always enroll later at the Instant Ink website.
• For Home Instant Ink accounts, all enrolled printers must share the same shipping address. A separate monthly plan fee is charged to your credit or debit card for each additional printer. You can enroll no more than 10 printers on a single account.
• Sign into your Instant Ink account
• Click HP Instant Ink, then Overview in the left navigation menu.
• Click Enroll or Replace a Printer and then follow the steps to enroll your printer.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support