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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP DeskJet 2630 All-in-One Printer

I have a 2630 printer that has been sat on a shelf for a couple of years. I now want to give this to a family membre and have attempted to set this up for instant ink. The colour ink light blinks continously and I am unable to print any test page or more importantly the page to show the printer code. I have also have a working 2620 printer and have temporarily switched the cartridges from this printer, but this makes no difference and the colour ink light continues to blink. I have ensured the firmware is uptodate and have tried the recommended steps of removing the cartridges, unplugging from the power for a minute or two to reset and powering back on - but to no avail. It just doesn't appear to be able to detect the colour cartridge - do I have to assume the printer is now faulty?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @andrews1965

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Are you enrolling this printer to instant for the first time or was it enrolled before?

Meanwhile, follow the steps from this document and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hi @andrews1965

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Are you enrolling this printer to instant for the first time or was it enrolled before?

Meanwhile, follow the steps from this document and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

Hi,

 

Thanks for your response.

The printer was previously enrolled, but has not been used for a year or two, so when I came to try and set this printer up again it said that the enrollment had expired. I am actually trying to enroll this against another family members account.

 

I have previously followed the document link you refer to, but to no avail. I have tried again just now to be sure.

 

I have also tried to print the various status and information pages available, but nothing happens when I try this. Also if I try to print any of the pages from the web GUI it states "The printer is busy. Try again later"

HP Recommended

Hi @andrews1965,

 

Thanks for your reply. 

Well, This might require one on one interaction to fix the issue

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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