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‎03-23-2024 04:21 PM

HP Recommended

I have recently bought an HP envy6020 e from amazon. I am trying to enrol for the ink replacement service but need my promo code in order to gain 3 months free ink. Where do I find the the code please? It says it is in the set up guide but I can't see it.  Can anyone assist me please? 

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16 people had the same question
3 REPLIES 3

‎03-26-2024 05:54 AM

HP Recommended

Hi @HT54,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Kindly share the image of the ink cartridges you're using. 

 

Are you using HP regular cartridges?

 

Let me know

Elohi_NR
I am an HP Employee
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‎03-26-2024 06:48 AM

HP Recommended

Thank you so much. I’ve managed to sort it now. Information could have been a bit clearer. 

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‎03-26-2024 10:29 AM

HP Recommended

Hi @HT54,

 

I am happy to know that the issue has been resolved.  

 

Feel free to ask your queries in the future

It was a pleasure assisting you. You have a good day ahead

Elohi_NR
I am an HP Employee
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