3830 refuses to recognize Instant Ink cartridge

[4N6GDSS]

I ordered Instant ink, and while the cartridge matches (63x) the printer refuses to recognize it. 

Virtual assistant is less than no help at all

[Irfan_06]

Hi @4N6GDSS,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with instant ink cartridges.

To understand the issue and help you, please share the details listed below:

- Error messages or Blinking lights (if any) on the unit.

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know to which device are you trying to connect your printer to eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[A_Gayathri]

Hi @4N6GDSS,

Welcome to the HP Support Community

I understand you are facing an issue with your Instant Ink Account cannot use cartridge . Not to worry I will help you to get a resolution to resolve the issue.

You may also refer to this document: Solve Instant Ink cartridge and printer problems

Hope this helps! Keep me posted. 

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