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‎11-01-2023 05:50 AM - last edited on ‎11-06-2023 07:31 AM by HP Administrator

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer

I ordered Instant ink, and while the cartridge matches (63x) the printer refuses to recognize it. 

Virtual assistant is less than no help at all

Category:
2 REPLIES 2

‎11-02-2023 07:36 AM

HP Recommended

Hi @4N6GDSS,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with instant ink cartridges.

To understand the issue and help you, please share the details listed below:

 

- Error messages or Blinking lights (if any) on the unit.

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know to which device are you trying to connect your printer to eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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‎11-04-2023 12:03 PM

HP Recommended

Hi @4N6GDSS,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your Instant Ink Account cannot use cartridge . Not to worry I will help you to get a resolution to resolve the issue.

 

You may also refer to this document: Solve Instant Ink cartridge and printer problems

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.
Gaya1239 – HP Support.
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