4 months instant ink free trial

[dmanev]

Hello,
I've just set up my new printer from the HP Smart app. 
After set up I clicked "Get Supplies", then received the offer "Try Instant Ink Free", clicked, then clicked Continue, then filed up all account data and chose the plan and clicked enroll, then there were several steps for getting the "Printer code" (press buttons and print config page), and then the field for the "Printer code", after putting down the code and clicking "Apply", I received the error "Your HP+ printer can’t be claimed here. This is a new printer that needs to be set up using the HP Smart software or app."
I've already set it up using the app and trying now to enroll using the application, so, what am I doing wrong?
Thank you in advance!

[Jay_G24]

Hi @dmanev,

I'd like to help!

Refer to the document to enroll in instant ink-Enrolling in HP Instant Ink

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[dmanev]

Sent you the private msg with all info