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‎08-23-2022 03:43 AM - last edited on ‎08-25-2022 07:23 AM by

HP Recommended

Hi,

my HP ENVY 5640 doesn't connect to instant ink anymore and printing is blocked now 😠

I already tried these unplugging, plugging in again after 60sec, remove webservices and initialize them as recommended in this community, but it didn't solve the issue.

The printer doesn't even print the info page for the webservices with the new claim code.

 

Please help me with this issue.

 

Thanks and best regards
Martin

1 REPLY 1

‎08-31-2022 02:15 AM

HP Recommended

@Trike30

 

Welcome to the HP Support Community.

 

I'd love to help.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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