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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
heavenlysky03
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61/301 ink problem

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Hp office jet 4632

Hell, o just received my ink and during my set up I cant seem to get the color ink to register, even after cleaning the heads and cleaning the connection sensors on the cartridge. My printer still tells me that the cartridge is empty and needs to be changed. The sensors look a little worn but I don't know how to get a replacement! I have the XL XL cartridges, and the black works fine but my color is not working for me am I doing something wrong or is it that the XL color won't work in my printer?

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TEJ1602
HP Support Agent
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@heavenlysky03, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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