64 vs 64 / 303 cartridges

[Howardsr]

HP instant Ink sent black 64 / 303 cartridges when I purchased the printer. I installed it to day replacing a 64 black and the printer says it can't communicate with the cartridge. Are they compatible. I did all the checks, made sure the seal was removed, turned printer on / off a couple of times and unplugged for 60 seconds to no avail. Any help is appreciated.

[Irfan_06 · Accepted solution]

Hi @Howardsr,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with using 64 ink cartridge on your Printer.

As per the below image 64 ink cartrige is compatible with your printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support