7 Month Free Trial Not Showing

[Duck29]

Hi - I set up my new HP Photo Envy 6234 yesterday (6th January 2021). The documentation and box referred to a 7 month free Instant Ink trial included with my purchase and to redeem during set-up within 7 days. I've set the printer up OK and enrolled in the moderate plan for £3.49 per month but it didn't give any option to redeem the 7 month free trial. I have checked on the HP Instant Ink site and App and My Plan and it doesn't give any indication there that I'm currently on the free trial. It just says a welcome pack is being sent out. I cannot get to speak to anybody on the virtual chat or on the telephone.  Are you able to help? Thank you 👍👍

[Jay_G24]

Hi @Duck29,

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

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