7 Month trial not activated, please help!

[nodesandstuff]

Hi, please HELP!

I have just set up a New HP 6234, which came with a 7 month free trial of Instant Ink. I followed the instructions for adding the "Claim Code" to the Instant Ink account, but it keeps saying "Invalid code"...?
It is probably something I failed to do... I could really do with some help!
Seven days isn't long to get this sorted out.... 😞

Pictures of Offer on Box and Printer:

[nodesandstuff]

Any Mods want to help...?

[TEJ1602 · Accepted solution]

@nodesandstuff, Welcome to HP Support Community!
 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[nodesandstuff]

Thank you TEJ1602

Thanks for taking on my issue and resolving it so quickly!👌

For anyone interested...

I was private messaged and asked for my instant ink account number and private address details.

A short while later the correct trial amount had been added to my instant ink account. 😉

[SVS7]

Hi @TEJ1602! I have a similar issue with my hp ENVY 7855. Would you be able to send me a private message as well so I can give you my printer/account info?

Thank you!