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‎10-31-2019 08:11 PM

HP Recommended
Product: 7740 printer
Operating System: Microsoft Windows 10 (64-bit)

7740 printer, new, repeated paper jams (in the back, paper easily removed) and also won't shut down.  Pressing power button leaves it hanging with "shutting down" message but it doesn't actually shut down.

1 REPLY 1

‎10-31-2019 09:53 PM - edited ‎10-31-2019 09:53 PM

HP Recommended

Hi @Amyrpk

 

You can try to update the printer firmware ( OJ7740_1912A.exe ) to try to solve your issue

 

Also you can try use the next tool to diagnostic the problem

HP PRINT AND SCAN DOCTOR

I work on behalf of HP, regards.
Click the KUDOS thumb; up on the left to say 'Thanks' Make it easier for other people to find solutions
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