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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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7740 printer won't shut down

HP Recommended
7740 printer
Microsoft Windows 10 (64-bit)

7740 printer, new, repeated paper jams (in the back, paper easily removed) and also won't shut down.  Pressing power button leaves it hanging with "shutting down" message but it doesn't actually shut down.

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HP Recommended

Hi @Amyrpk


You can try to update the printer firmware ( OJ7740_1912A.exe ) to try to solve your issue


Also you can try use the next tool to diagnostic the problem


I work on behalf of HP, regards.
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