08-05-2019 10:18 AM
The printer is already enrolled in Instant Ink program. I've tried everything, including unintalling and reinstalling the printer. Help!!!
08-07-2019 02:23 PM
Hey there! @Elshopper,
Have you checked if the printer is online and connected to the internet?
Are you trying to use the old HP Instant ink cartridges on this new printer? Is so, then it might not work.
Please try connecting the printer to the network.
You will need to either enroll in Instant Ink or buy regular HP cartridges to resume printing.
If you see this message when you ARE enrolled, then there may be a problem with the cartridge or with the printer enrollment.
Go to Instantink.com and click the link to Sign In, which is located at the top right of the page, or under the 3 horizontal lines if you are on a mobile device.
If you are able to log in, then you do have an account.
Click the Printer Details link under the printer name to check the serial number of the enrolled printer and make sure it matches the printer you are using.
Refer this article to know more information about instant ink enrollment. Click Here
Hope this answers your query!
I hope you have a great day! 🙂
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I am an HP Employee
08-08-2019 04:16 AM
Thanks for your response. Another person recommended that I contact HP Support which I did. After their attempts to resolve the error code failed, they sent me "non-Instant Ink" cartridges to get the printer usable and clear the error. That worked and a recontact with the Instant Ink specialist ensured my continued enrollment in the Instant Ink program.
08-08-2019 02:47 PM
Thanks for writing back to us.
I'm happy to know your issue is resolved now.
If you have any concerns in future related to any HP products, please write back to us.
We will try our best to help you out.
I am an HP Employee