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‎02-28-2023 07:32 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

I  have an HP 8710 printer - it loses connectivity with all my devices - I turn the printer off and it allows my devices to connect for a short time but then they all do not connect.

 

Any suggestions

 

 

1 REPLY 1

‎02-28-2023 05:55 PM

HP Recommended

Hi @Al_Gettler,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

Use an Ethernet cable to connect your printer to a network, and then install the printer software.


Connect the printer to the network (Ethernet)

 

  • Connect the printer to your network router, switch, or hub with an Ethernet cable.
  • Make sure paper is loaded in the main tray, and then turn on the printer.
  • Remove any plug or protective cover from the Ethernet port on the back of the printer.
  • Connect an Ethernet cable to the printer and an available port on the router. 

Connecting an Ethernet cable to the back of the printer and an available port on a router

Connect the printer to your computer or mobile device

Install the print driver or the HP Smart app to set up and connect your printer.

 

  • Make sure your computer or mobile device is connected to your local network and has internet access with a strong signal.
  • Go to 123.hp.com and enter your printer model name and number.
  • The service automatically finds the latest recommended software or app for your computer or mobile device.
  • Download and run the driver file or install the HP Smart app.
  • Follow the guided setup to connect and start using your printer.

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

I am an HP Employee.
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