8710 ePrint email not known; printer not recognizing instant ink cartridges

[JitenSharma]

Printer has run out of ink (original cartridges). Registered for Instant Ink 6 months back but did not use it. Now, getting message printer need to be registered to use instant ink cartridges. With old cartridges getting message that this printer is not designed to use continuous ink system. Don’t know what the current ePrint email is and with printer out of ink even after resetting the printer I cannot get the new EPrint ID.

How to get past this and be able to use new instant ink cartridges?

[TEJ1602]

@JitenSharma, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

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