cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JitenSharma
New member
1 0 0 0
Message 1 of 2
118
Flag Post

8710 ePrint email not known; printer not recognizing instant ink cartridges

HP Recommended
HP8710

Printer has run out of ink (original cartridges). Registered for Instant Ink 6 months back but did not use it. Now, getting message printer need to be registered to use instant ink cartridges. With old cartridges getting message that this printer is not designed to use continuous ink system. Don’t know what the current ePrint email is and with printer out of ink even after resetting the printer I cannot get the new EPrint ID.

How to get past this and be able to use new instant ink cartridges?

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
Message 2 of 2
Flag Post
HP Recommended

@JitenSharma, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation