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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎08-14-2022 12:21 PM - last edited on ‎08-14-2022 12:32 PM by Retired

HP Recommended
Product: HP ENVY 6022 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

A new cartridge from HP Instant Ink not working. The black one worked, but the color one did not. On error report page (printed) it says the indicated cartridges are not HP Instant Ink cartridges. Why? Can this be fixed?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-15-2022 01:38 PM - edited ‎08-15-2022 01:46 PM

HP Recommended

The Instant Ink cartridges are included as part of the Instant Ink program.  There are not extra charges if replacement cartridges are required.

 

I see a phone number at the HP Norwegian Instant Ink site,  starting 23 50 ...  Is that not a working number for HP Instant Ink Support in Norway? 

 

Norge II.png

 

I will ask to have an HP Instant Ink Support agent step into this thread.  He will likely ask you for some account details in a personal message and arrange for a replacement.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

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View solution in original post

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7 REPLIES 7

‎08-14-2022 07:54 PM

HP Recommended

The troubleshooting steps in the document here may help resolve the cartridge error in your Envy 6022 printer.  Clean the cartridge and printer contacts as shown in Step 3.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎08-15-2022 12:41 PM

HP Recommended

Bought water and tried this today. Still no luck

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‎08-15-2022 01:16 PM

HP Recommended

You may need a replacement cartridge.  The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen. 

 

Alternately, you can click on the Virtual Assistant.  When the assistant opens type "Where is my ink?" (w/o the quotes).  The system will ask a few questions and then schedule your shipment.

 

Instant Ink Support.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
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‎08-15-2022 01:23 PM

HP Recommended

Yeah. I might need that. Not sure if I will pay more for this though. Since I do not know if the next one will work

 

Unfortunately I cannot contact a human at HP because they have disabled the phone number for my country (Norway). After searching for a while all I found was some whatsapp thing. I do not have whatsapp. Also do not use a smart phone

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‎08-15-2022 01:38 PM - edited ‎08-15-2022 01:46 PM

HP Recommended

The Instant Ink cartridges are included as part of the Instant Ink program.  There are not extra charges if replacement cartridges are required.

 

I see a phone number at the HP Norwegian Instant Ink site,  starting 23 50 ...  Is that not a working number for HP Instant Ink Support in Norway? 

 

Norge II.png

 

I will ask to have an HP Instant Ink Support agent step into this thread.  He will likely ask you for some account details in a personal message and arrange for a replacement.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎08-15-2022 01:40 PM

HP Recommended

Aha. I did not see the flag there the first time. Thank you. Will try calling that number tomorrow

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‎08-16-2022 05:04 AM

HP Recommended

Called today and they will send me a new cartridge. So hopefully the problem will be resolved

 

Thank you very much for the help

1 person found this reply helpful
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