Account Suspension

[Tissues25]

My account is suspended, even though I have changed my payment details. How do I unblock it so that I can print?

[Kuroi_Kenshi]

Hi @Tissues25,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding account suspension issues with HP Instant Ink!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Payment Update:

• Ensure that all updated payment information (credit/debit card details, IBAN for Direct Debit, PayPal credentials) has been entered correctly in your Instant Ink account.

Confirm Payment Method:

• Re-check that the payment method is active and has been verified by your bank. New security measures might require validation of subscription charges with your card provider.

Check Email Address:

• Make sure the email address you are using is the correct one associated with your Instant Ink account.

Browser Compatibility:

• Ensure you are using a compatible browser such as Google Chrome, Safari, or Microsoft Edge to access the Instant Ink account page. Refresh the page if necessary.

Retry Payment:

• After updating payment information, HP’s system will automatically retry the charge. It might take up to 30 minutes for the suspension to be lifted and for you to resume printing.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,