Account issues with previous owner

[Djasher]

I am hoping someone can help me

I purchased a hp envy6020e on the weekend from a garage sale and the person was moving interstate

i didnt think to get his details because I wasn’t aware that printers are now connected to a user 😣 I have had my hp envy 5032 for years and assumed it would be a plug and play thing but it has connected to my wifi and keeps saying propblem with account

after some googling I now see that hp has set up some kind of subscription thing

Was this an epic fail on my behalf and have I been ripped off because he seems to have sold me a printer locked to an account of some sort

is there anyway to unlink the printer or am I stuck with an expensive paper weight 😢

[zoey7886]

@Djasher, Welcome to HP Support Community.    

Thank you for posting your query, I will be glad to help you. 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.    

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community 

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address

Take care and have a great day ahead! 

Best Regards,