Account no longer live

[Jan090]

I have a message to update payment method. When I go to my account there is no longer an active account. I cannot re set up the account with the printer as it will no print me a claim code. It has printed 20 sheets with same info telling me to update. 

Virtual assistant had no category to assist me.

Can anyone please offer any advice ? 

The printer has not been used or needed for a couple of months and has stood idle, it was also switched off from power supply for 2 weeks over Christmas. 

[Dragon-Fur]

@Jan090 

Welcome to the HP Community.

It sounds like the contract has lapsed.

If that is the case, then true:  you do not have an active subscription to Instant Ink.

Switching off the printer would have disconnected it from the service, of course.

Switching off the printer does not by itself terminate the contract - but it is possible there are other hidden consequences.

??

You have a couple of options

Wait here for an agent to find and respond to your plea - slower but usually works.

OR

Contact Instant Ink Support in your region and ask for help.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Need Help?  Contact Instant Ink Support – Options

 Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.

AND / OR

Instant Ink Support >> HP Instant Ink Support   NOTES:  Select Your Region // Hours as listed at the site.

OR

The Instant Ink Website might provide the phone contact number on the front page of the site.  Look just beneath the large graphic at the top of the site.

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

AND / OR

Read your Terms of Service Contract

Contact information is provided in the very top section.

You do not need an active subscription to read the contract document.

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

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