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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎10-08-2024 05:38 AM

HP Recommended
Product: HP ENVY Photo 6234 All-in-One Printer

I have the following message on my HP Instant Ink account Overview / Status page:

 

Your [missing %{num_of_plan_pages} value] pages a month plan is paused and will resume on [missing %{end_date} value].

 

I have not paused my monthly plan. The printer is synced OK and everything appears to be OK other than the message.

 

Does anyone have any suggestions?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-09-2024 09:08 AM

HP Recommended

HI @Minty4 

 

Welcome to the HP Support Community.

 

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the instant ink account.

 

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

-Regards

Raj-HP Support

Raj2111
I am an HP Employee

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎10-09-2024 09:08 AM

HP Recommended

HI @Minty4 

 

Welcome to the HP Support Community.

 

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the instant ink account.

 

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

-Regards

Raj-HP Support

Raj2111
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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