Account suspended when billing info correct

[KerryG77]

My instant ink account is suspended and have received loads of messages saying billing needs updating. I have checked it, updated it with only card details I gave, £1 came out of bank so it obviously worked but then I get email saying needs updating again!  I am on Final warning now apparently but ni idea what to do 

[Raj_05]

Hi @KerryG77,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I would need to know a few details regarding your Instant Ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.  

To locate your account, please provide
Your registered email address
Your Instant Ink account ID
Serial number of your printer enrolled in instant ink
Confirm your address,

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say

Take care and have a great day ahead!

Alden4
HP Support 

[Raj_05]

Hi @KerryG77,

Thank you for your response, 

Please use the link to Change your payment information and update your payment.

Please let us know how it goes, 

If you would like to thank us for our efforts to help you, please go to the public post and click on "Accepted Solution" and give us a virtual high-five by clicking on the "Thumbs Up" icon.

Take care and have a great day ahead!

Alden4
HP Support

[KerryG77]

This will be 4th time trying. If it doesn't work this time im cancelling because it is causing me stress . My card has not expired, it is correct details so there is no reason it should nt work