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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
CinderKona
Level 1
12 6 0 1
Message 1 of 3
184
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Action Needed: Printer Connection Lost

HP Recommended
Envy 5030
Microsoft Windows 10 (64-bit)

Hello all,

i got an email message today that stated, "Action Needed: Printer Connection Lost" - why did I get this? I do not print every day, sometimes not for several. I was not aware that when the printer was sleeping it lost connection to the internet.

I hope someone can help?

many thanks

 

 

 

 

 
2 REPLIES 2
Evan04
Level 4
47 47 5 9
Message 2 of 3
Flag Post
HP Recommended

Dear CinderKona,

 

The message you received on your printer is due to the loss of wireless connection. Usually when a printer is in sleep mode, the internet does not disconnect, but it is possible. There are a few ways to reconnect your printer:

1. You can connect via the printer's touchscreen, going into the internet settings area

2. If you have a mobile device, then you can download the HP Smart App that will allow you to connect your printer to the internet.

3. You can connect using the printer's driver on a pc or mac

4. If you have a Windows computer, then you may be able to connect if you reinstall the printer's drivers on your computer again.

 

Have a nice day!

 

Evan 

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CinderKona
Author
Level 1
12 6 0 1
Message 3 of 3
Flag Post
HP Recommended

Hello,

thanks for replying but there will be times when my printer is off-line or not connected to the internet as it is sleep mode.

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