Action Needed: Printer Connection Lost

[wakeyoo]

I am receiving this email as follows every month:

We appreciate you choosing Instant Ink for your printing needs and we want your printing plan to work seamlessly for you.

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That’s why we want to alert you that your HP DeskJet 2632 All-in-One Printer printer has not communicated with HP recently, which is a requirement of the service.

Printer is setup and will print correctly over my wireless network, it shows as connected to all services on the printer information page that can be printed and the Hp Smart app works correctly on my computer but on the HP smart website it shows :

Unable to connect to the printer.
Check your connection and try again later

I have tried reconnecting the printer and reinstalling the software and drivers, the printer seems to work correctly my end but not to the instant ink services so can not communicate properly.

[Rainbow23 · Accepted solution]

Hi @wakeyoo,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP DeskJet 2632 All-in-One Printer wherein it does not connect to your  instant ink account.

Please follow the steps listed below to remove and set up web services:
1. Open the embedded web server (EWS):
a. Find out the IP address or hostname of the printer by pressing the Information button (i) to print an Information page.
NOTE: The printer must be on a network and must have an IP address.
b. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer. 

You may also refer to this document to turn off web services: https://support.hp.com/in-en/document/c04808536 

5. Click the Web Services tab again.
6. In the Web Services Settings section, click Setup, click Continue and follow the onscreen instructions to accept the terms of use.
7. If prompted, choose to allow the printer to check for and install printer updates.
8. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

You may refer to this document to setup webservices: https://support.hp.com/in-en/document/c05329102 

Let me know if this helps and have a nice day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!